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Privacy Policy

Updated as of March 19, 2024

Eventshop Inc. (“Eventshop”) is committed to providing information and activities relating to its line of products featured and services provided on our websites and mobile applications (collective, the “Site” or the “Platform”). Our content includes information about Eventshop products photos and our services. By accessing or using the Site, you consent to the information collection, disclosure and use practices described in this Privacy Policy.

Eventshop respects privacy rights and is committed to safeguarding the personally identifiable information (“Personal Information”) entrusted to us by our clients and visitors to our Site. Eventshop has implemented this Privacy Policy to govern the use of Personal Information that we collect through the Site, including Personal Information you send to us. This Privacy Policy does not govern Personal Information collected from any other source or in any other manner. This Privacy Policy is intended to provide you with information as to: (i) the type of information that is collected, (ii) how the collected information is used and with whom it is shared; (iii) how we intend to protect the information; and (iv) how you can access such information and have it modified and/or removed.

This Privacy Policy may be changed from time to time. We will post changes to the Site, and we reserve the right to make changes without prior individual notice. Such changes are effective upon posting. Please review this Privacy Policy often so that you will remain abreast of Eventshop’s current policies, including its policies concerning the gathering and use of information that may be collected on our Site. You are responsible for making sure you are aware of the provisions of Eventshop’s most current Privacy Policy. You can tell when the Privacy Policy was last modified by checking the “updated” date.

The Privacy Policy is incorporated by reference in and made a part of our Terms and Conditions of use of the Site, and explains how users’ information and data is collected and used.

  1. Collection of Information

Personal Information Generally

Personal Information is information that uniquely identifies you, such as your name, image (including your FRS Data (defined below)) address, email address and telephone number.

By attending a live event or other gathering (each, an “Event”) for which Eventshop is contracted and/or authorized by the applicable, artist, Event owner(s), booking agents, venue owner(s) and/or venue operator(s) (and/or any of their respective, designees, successors or assigns) (as applicable, “Event Partners”) to shoot for the Site (whether by photograph, video or other digital media) (collectively, “Images”) or otherwise distribute Images thereof through the Site, you were deemed to have (i) given permission for images of yourself (and any minor child of yours), including through use of facial recognition software, captured during the Event (“Event Images”) to be published and sold on and through the Site, and (ii) waived any right to ownership or compensation to any Event Images, all of which are deemed to be owned exclusively by Eventshop and/or the applicable Event Partner.

In the course of using the Site, we may collect your Personal Information. For example, we collect your Personal Information, with your consent, if you purchase or browse for Event Images or other Images included in artist-specific catalogues (“Artist Catalogues”) or otherwise register to receive Event Images, text messages or other communications from Event Partners through the Platform. We may also collect your Personal Information when you provide us with your name, address, shopping history on the Site, mobile telephone number, email address and/or other information related to your attendance at an Event, such as seat location (your “Event Data”). Any and all such information collected about you from the Platform may be associated with other information that Eventshop has collected about you.

Financial Information

This Site does not collect your financial information. However, when you click to shop for Eventshop products on the Site, you will be redirected to a website hosted by Stripe.com. No purchases or sales are made on this site, but rather, are conducted via the Stripe.com platform. Information collected on by Stripe is not governed by the Privacy Policy and/or Terms and Conditions of this Site. You should read the Privacy Policy and any Terms and Conditions of these websites to understand the ways in which your Personal Information is stored and/or protected. Similarly, you may subscribe to newsletters or magazines, or visit other websites that are related to or affiliated with this Site and which may collect your financial information. Such websites are not governed by the Privacy Policy and Terms and Conditions of this Site. You are encouraged to review the policies and terms of these other websites to understand how your Personal Information, including your financial information, is collected and maintained by such websites.

Messaging Info

As part of our services provided to our Event Partners, we will share your mobile telephone number with Event Partners for their marketing purposes; however, NO MOBILE INFORMATION WILL BE SHARED WITH ANY OTHER THIRD PARTIES/AFFILIATES FOR MARKETING/PROMOTIONAL PURPOSES . For instance, when you provide your mobile telephone number through our Site’s registration process, our Event Partners would be able to send you text messages through use of our platform to inform you about upcoming events, merchandise availability or other specific information related to them. We will issue unique phone numbers (or other communication accounts) (“Event Partner Numbers”) to our Event Partners. When you interact with Event Partner Numbers (including by sending or receiving text messages to or calling an Event Partner Number), we collect your message-related information (such as the phone number from which the message was sent, when the message was sent, the content of the message, any attached files or media, and data from interactive features such as reactions, effects, stickers, scheduling, polls, surveys and payments). When calling an Event Partner Number, we may also collect additional message information, such as the content of a voicemail, duration of the call, and keys pressed. When you interact with messages sent via our Platform, we collect information about those interactions too. We refer to all of this as “Messaging Info.”

Facial Recognition Technology

Eventshop utilizes facial recognition systems (“FRS”) technology in connection with its Services. For instance, Eventshop uses FRS to identify, at each end-users’ request, the imagines of those end-users at the applicable Events. By uploading your image in connection with your use of Site, you are deemed to consent to Eventshop’s storage and use of your biometric facial and other information resulting from Eventshop’s use of FRS (your “FRS Data”). Eventshop will only store your FRS Data for so long as is required to complete your requested transaction, however you may request that we cease from storing or using your FRS Data by writing to privacy@eventshop.com.

Other Information

When you access the Site, Eventshop will automatically receive some information about your use of the service. The type of information that is automatically collected by Eventshop may include, but is not limited to, such things as the date and time of access of the Site, the anonymized Internet protocol (IP) address of the computer that you are using, the domain and host from which you access the Internet, your browser software and operating system, the referring website address, and the specific activities you are engaged in while visiting the Site. This aggregate tracking information is used to help Eventshop improve and enhance the website experience for all of its visitors.

  1. Use of Your Personal Information

Your Personal Information may also be used in the following ways:

  1. to fulfill or meet the reason you provided the information (e.g., to fulfill an order for a product that you place on our Site);
  2. to onboard people to our Platform and enable messaging with Event Partners;
  3. to operating the Platform for Event Partners, including by automating and scheduling messages and integrating with external systems and data;
  4. to give you notice of and/or resolve any problems that may arise in connection with our services;
  5. to better understand the needs and interests of our customers;
  6. to analyze the success of our products and services and Site;
  7. to manage the Site’s interactive functionality;
  8. to help Eventshop improve and enhance the Site experience for all of its visitors, and customize the content on our Site;
  9. for compliance with Eventshop’s legal and regulatory obligations;
  10. as otherwise reasonably required to provide customer services and maintain the Site;
  11. to investigate potential breaches of the Terms and Conditions of the Site, without your consent;
  12. to investigate potentially unlawful activity, without your consent;
  13. to share with our Event Partners;
  14. for any other purpose outlined in this Privacy Policy and/or the Terms and Conditions of which this Privacy Policy is a part, and
  15. as permitted by law.

We may, under certain circumstances, also use your Personal Information to contact you via direct postal mail and/or electronically to the extent such activity is permitted by law, and, with your consent, regarding your relationship with Eventshop. This information may also be used to help Eventshop and its commercial partners deliver targeted advertisements, promotions and other initiatives to you, but only if you affirmatively consent to such uses.

  1. INFORMATION SHARING

Disclosure of Information to Event Partners

When you attend an Event, register on the Platform and/or or purchase products or services through the Site, portions of your Personal Data (including Event Data and Messaging Info) will be provided those Event Partners to which such Event Data and/or Messaging Info relates. Eventshop shares such information to its Event Partners for such Event Partners’ marketing purposes. You may request that we cease from sharing your Personal Information with our Event Partners by writing to privacy@eventshop.com .

Disclosure of Information to Event Sponsors

When you attend register on the Platform and/or or purchase products or services through the Site, portions of your Personal Data (including your Event Data) may be provided to sponsors of our Event Partners (“Event Sponsors”) to which such Event Data relates. Eventshop shares such information to Event Sponsors for such Event Sponsors’ marketing purposes. You may request that we cease from sharing your Personal Information with our Event Sponsors by writing to privacy@eventshop.com .

Text Messaging Services

We may share your Messaging Info with the Event Partners you are interacting with via the Platform. Event Partners may be able to save or sync copies of their Eventshop address book for use outside of the Platform, which may include your contact info and other Messaging Info. The information practices of Event Partners are not covered by this Privacy Policy.

Disclosure of Information to Other Non-Affiliated Third Parties

Except as otherwise described in this Privacy Policy, Eventshop does not sell or market the Personal Information collected on the Site to non-affiliated third parties for their marketing purposes without your express consent. Other aggregated and/or anonymous information may be disclosed without your consent. Eventshop may disclose aggregated statistics about visitors to its Site, along with anonymous information concerning individual visitors of its Site. We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources. We may share anonymous information (including aggregate information) we collect regarding our users with third parties (such as advisors, promotional sponsors, and investors) for various business purposes including conducting general business analysis, and developing website content and services.

Do Not Track Signals.

Certain web browsers provide users with an option by which you may have your browser send a “Do Not Track” signal to the website that you are visiting, advising the recipient website that you do not want to have your online activity tracked. However, the way browsers communicate such “Do Not Track” signals is not yet uniform and accordingly, our Site does not take any action in response to such signals. In the event a final standard is developed and accepted, we may reassess how we should respond to such signals.

Use of Your Personal Information by Our Service Providers.

From time to time, we may hire third parties to assist us with certain functions and services, such as data processing, computer software, text messaging services and website maintenance and development, promotional and marketing services, customer service, professional, legal or accounting services and/or business and sales analysis. Eventshop may share your Personal Information, without restriction (and regardless of whether you have chosen to limit our sharing of your Personal Information as collected on the Site), with such companies that we hire to perform services for us. In such situations, Eventshop requires that these companies agree to maintain the confidentiality of your Personal Information and to comply with the safeguards described in this Privacy Policy. These companies have access to the Personal Information needed to perform their functions but are not permitted to share or use such information for any other purposes. Furthermore, in compliance with privacy laws, we also provide our opt-out lists to non-affiliated third-party companies so that communications sent by those companies on Eventshop’s behalf do not get sent to addresses appearing on our opt-out lists.

Eventshop will utilize third-party service providers who work with us to provide certain services and features of the Site to help us communicate with you. Examples of such services include sending email or text messages. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us. This Privacy Policy does not cover the use of your personally identifiable information by such third-parties. We do not maintain responsibility for the manner in which third parties use or further disclose Personal Information collected from you in accordance with this Privacy Policy, after we have disclosed such information to those third parties.

Change of Ownership

We may also share your Personal Information as required to allow for a change in ownership of Eventshop and/or any of Eventshop’s affiliated entities and/or of any business(es) to which the Site relates, and the related transfer of user information to the new owner. In the event of any such change of ownership, your Personal Information will continue to be protected by the terms of this Privacy Policy unless and until you are notified of a change.

Lawful Access, Legal Action and Investigations

Your Personal Information may be disclosed to non-affiliated third parties as either permitted by, or to comply with, applicable laws and regulations. We may disclose Personal Information if we believe it is necessary to investigate, prevent, or take action regarding suspected illegal activities or fraud, situations involving the physical safety of any person, violations of our Terms and Conditions, or otherwise in accordance with applicable law. For example, Eventshop may disclose your Personal Information to comply with investigations by regulatory authorities or enforcement agencies in the United States of America or elsewhere, or to protect against or prevent actual or potential fraud. Furthermore, Eventshop may disclose your Personal Information if it has a reasonable good faith basis to believe that it is required to do so by law, compelled by court order or legal process, or is reasonably necessary and/or appropriate to: (i) protect the rights, property and/or safety of Eventshop or any other person or entity; or (ii) prevent or take action concerning any alleged: (a) illegal activity or (b) breach of the Terms and Conditions or Privacy Policy of the Site.

  1. Retention of Personal Information

Personal Data is retained to deliver our services, to otherwise fulfill identified or apparent purposes, and for record-keeping. How long we retain Personal Data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: (1) is this information necessary to provide the service?; (2) What consent have you provided around our use of this information?; and (3) what statutory, contractual or other legal obligations do we have to retain this information? In all situation, your Personal Data will be securely deleted after the relevant limitation or retention periods have expired.

Information published on the Site may continue to be displayed on this Site, or on any successor website for as long as the Site or any successor Site is available, and may be archived by third party Sites. You may request access to your Personal Information in order for it to be updated or removed by writing to privacy@eventshop.com. To the extent permitted by applicable law, we reserve the right to refuse requests for the removal of Personal Information from the Site.

  1. Your Privacy Choices

You may have the right to request access to the Personal Information that we hold about you, which includes the right to amend or correct that information, as appropriate, and to receive an account of how it has been used and a list of the organizations to whom it has been disclosed. In some circumstances, you may have the right to object to Eventshop’s use of that Personal Information. You may request access and update your Personal Information by writing to privacy@eventshop.com.

To protect the confidentiality of your information and respect your wishes for how it is used, Eventshop will not share Personal Information about you with our affiliated entities without your consent. As noted above, you may also opt-out of receiving electronic communications from us at any time. You may make your privacy choice at any time and it will remain in effect until you change it.

If you would like to check, change, or confirm your privacy choices please contact us at: privacy@eventshop.com.

  1. PRIVACY NOTICE FOR California RESIDENTS

This Privacy Notice for California Residents applies solely to visitors, users, and others who reside in the State of California (“consumers”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice. Our Site collects information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer household (“Personal Information”).

Personal information does not include: A) publicly available information from government records; B) deidentified or aggregated consumer information; C) information excluded from the CCPA’s scope, like: (i) health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; (ii) personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and (iii) the Driver’s Privacy Protection Act of 1994.

Notice of Collection of Information

In particular, we have collected the following categories of personal information from its consumers within the last twelve (12) months (as such terms may be defined in the CCPA): 1) Identifiers; 2) Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); 3) Protected classification characteristics under California or federal law; 4) Commercial information; and 4) Internet or other similar network activity. Eventshop obtains the categories of personal information listed above either directly from you (for example, from forms you complete or products and services you purchase) or indirectly from you (for example, from observing your actions on our Site).

Information Request and Deletion Request Rights

The CCPA provides consumers who are California residents with specific rights regarding their personal information. More information regarding these rights can be found at HTTPS://OAG.CA.GOV/PRIVACY/CCPA .

You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 1) Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you; 2) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; 3) Debug products to identify and repair errors that impair existing intended functionality; 4) Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; 5) Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.); 6) Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent; 7) Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; 8) Comply with a legal obligation; or 9) Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by mailing us at privacy@eventshop.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: A) Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; B) Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it; and C) Provide sufficient information for us to be able to verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: 1) Deny you goods or services; 2) Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; 3) Provide you a different level or quality of goods or services; or 4) Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Pursuant to California Civil Code Section 1798.83, California residents who provide us with personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, one time per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to the following email address: privacy@eventshop.com or write to us at the following mailing address:

Eventshop Inc. - Privacy Support

101 Creekside Crossing STE 1700 #386

Brentwood, TN 37027-5054

You must put the statement “Your California Privacy Rights” in the subject field of your email or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and ZIP code. We will respond to you at your mailing address or, at our option, your email address. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

If you have any questions or comments about this notice, the ways in which Eventshop collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Email: privacy@eventshop.com

Postal Address:

Eventshop Inc. - Privacy Support

101 Creekside Crossing STE 1700 #386

Brentwood, TN 37027-5054

  1. Use of Cookies

The Site makes use of “cookies” – small data files which we may send to your computer on the basis of the information that we have collected about your visit. They contain information allowing us to recognize when you are visiting the Site and to keep track of your preferences. Through the use of a cookie, we also may automatically collect information about your online activity on our Site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Cookies are stored in your computer’s browser or on your hard disk and can then be retrieved by the website.

We may in the future also use third-party advertising companies to target and show you advertisements when you visit the Site. On occasion, with your consent, Eventshop may permit third-party advertisers and ad networks to place their own cookies on our Site to track visitors’ activities on the Site. This enables such companies to recognize visitors so that when those visitors visit a third-party website, advertising can be delivered that is tailored to their individual interests (whether for Eventshop products or for the products or services of others), based on what has been learned from the visitors’ activity on Eventshop’s Site. This practice is called “interest-based advertising,” and the practices of these third-parties are not covered by this Privacy Policy.

If you want to delete any cookies that were already sent to your computer or personal device, please refer to your web browser’s “Help” facility. In addition, most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the “Help” facility provided with your browser. Please note that if you disable cookies you may not be able to take advantage of some of the Site’s interactive functionality.

  1. Protection and Security of Information

Eventshop maintains reasonable standards of confidentiality and security for the Site and the Personal Information collected from the Site. Physical, technical, electronic and managerial procedures have been employed to safeguard the security and integrity of Personal Information collected through the Site. The Personal Information you provide is secured using industry standard security technology. Eventshop also restricts its own employees’ access to Personal Information. However, it is possible that someone may intercept or access communications, transmissions and/or Personal Information.

In the event that Eventshop determines that there has been a security breach that results in the unauthorized disclosure of Personal Information to a third party, Eventshop will promptly notify consumers whose Personal Information it reasonably believes has been compromised by posting information on the Site and, if email contact is possible, then also by sending an email notification with respect to the situation.

You acknowledge that the security of online transactions you conduct using the Site cannot be guaranteed. To the fullest extent permitted at law, Eventshop shall not accept responsibility for misuse or loss of, or unauthorized access to, your Personal Information.

  1. Use of the Site by Children

You must be 18 years of age to use the Site. Eventshop does not knowingly collect or maintain information from children under the age of 13, and no part of the Site is designed with the intention of attracting such children.

  1. Links to Other Websites and Services

The Eventshop Site may contain links to other websites that are not controlled and/or maintained by Eventshop. Please be aware that these other Site may have different privacy policies which may subject you to different privacy practices. Please review the privacy policies of such other websites for information concerning what information is collected on such websites and how it is used. Eventshop is not responsible for the contents or privacy practices of any linked site or any link on a linked site.

Our Site may also include social media features, such as Facebook, Twitter, Instagram and Pinterest. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing the feature, which we encourage you to review.

  1. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

Eventshop is a U.S. entity and the Site is a U.S. website. Currently, all Personal Data provided to us by your is maintained and processed in the U.S. If we ever transfer your Personal Data from the UK or EEA to a third country or share with an international organization, we will take reasonable steps to (a) transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data or (b) use specific contracts approved for use which give Personal Data the same protection it has in the UK or the EEA.

Contact Us

If you have any questions or complaints concerning this Privacy Policy or our handling of your Personal Information you may contact us at privacy@eventshop.com .